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Thanks to all of you for attending our annual users' meeting.
This year has brought about some exciting changes at TOTAL 1,
and I am eager to share with all of you the ways in which your
credit union will benefit from the new programs we are implementing.
I'm sure you've all heard me say that in order for your credit
union to successfully compete in today's financial marketplace,
you must have access to the very latest in technological innovation
and service capabilities. For over 28 years now, TOTAL/1 has not
only provided your credit union leading-edge technological solutions
you need, but has also backed up our technology with personalized
service and a host of customizable capabilities.
In keeping with our commitment to offer our credit unions the
very latest technology, TOTAL/1 is preparing to introduce the
following new products and services, many of which will be available
to you at no additional cost:
Internet Marketing: This system allow you to promote
your services through internet promotions and traditional marketing
products. As your marketing needs change to embrace the Internet TOTAL/1
will supply you invaluable experience in meeting those needs.
Free e-mail: All of our credit
union clients will benefit from the expanded capabilities of our
TOTAL/1 e-mail program. E-mail and networking to the TOTAL/1
system will enable all of our clients to access our new reporting
and customer service systems without incurring any additional
set-up fees or monthly costs.
New Business partner relationships:
TOTAL/1 will offer your credit union greater access to services such as
home banking, ATM services, image processing, mortgage processing and
network development through its expanded business partner program.
While many things are changing, some things will always remain
the same - like our ongoing commitment to personalized customer
service and the continued availability of customizable  applications.
We're still your one-stop-shop for data processing, Internet access,
customized website marketing resources, and are committed to building up
our in-house sales staff and expanding our product line through new
partnerships in order to help us both succeed.
Today's changing financial industry made this product expansion
necessary, but customer loyalty has made it possible. We take
great pride in serving you, and look forward to continuing to
serve as your most valuable business partner.
Thank you for your loyal support.
Marc Lafitte
President, TOTAL/1
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